About EMSI

Examination Management Services Inc. (EMSI) provides leading-edge medical information, risk management and investigation services to the insurance, legal, clinical and business communities. We offer technology-driven, fact-based solutions, which enable our customers to make informed and well-timed business decisions. With over 30 years of experience in the industry, we can deliver customized risk management solutions, service excellence and easy-to-access technology to our clients.

We serve a wide range of clients worldwide, including:
  • More than 900 life, health, workers' compensation, property and casualty, and long-term care insurance companies.
  • 1,200 brokerage agencies.
  • 4,000 health services clients, legal firms, universities, government organizations and major pharmaceutical corporations.

We offer local, national and international services through 230 paramedical offices staffed by over 5,000 paramedical professionals and 1,000 physicians. These offices encompass a service area that includes over 15,000 cities and rural areas in the United States, Guam and Puerto Rico.

In addition, our nationwide network of offices includes six strategically placed call centers, nine claims investigation locations, and a centrally located national service center in Dallas, Texas.

Business Solutions
How We Do It
What Makes Us Different

Business Solutions

Medical Records Retrieval

We are the largest provider of medical records retrieval services in the nation with over 2,100 specialists staffing six call centers. Through these dedicated call centers, we obtain medical records via a controlled environment of phone, fax and electronic data transfer handling.

We have been providing medical record retrieval services longer and have more clients than any other medical records provider.  In addition, we have one of the largest medical provider databases in the nation, allowing us to provide comprehensive, cost-effective and timely retrieval of medical records. We have the people, the skills and the experience to offer customized medical record retrieval solutions at a reasonable price.

Paramedical Examinations

We are one of the leading providers of paramedical examinations. Our national network of paramedical professionals is actively involved in making the entire examination and specimen collection process run smoothly and efficiently to ensure clients get the fastest response possible.

To meet our rigid internal compliance and quality standards, we only employ credentialed examiners in our paramedical offices. We also conduct regular audits of all of our offices to ensure our clients receive consistent and high-quality services. Through quality checks and our scope of services, we supply superior exams at a competitive price.

At EMSI, we believe that every client is unique and deserves individual attention. That's why we customize our services to meet each client's needs and requirements for each of the following industries:

Insurance Industry Services

EMSI paramedical examiners have the knowledge and expertise to conduct accurate and timely blood tests, urine tests, saliva collection, blood pressure, EKG and numerous other medical tests for insurance companies' underwriting purposes. Our goal is to provide insurance clients with sound, fact-based information so they can make more informed underwriting decisions regarding applicants. To make the entire process quicker, easier and more cost effective, we have integrated real-time electronic ordering, statusing, and imaging into our paramedical services.

Healthcare Services

EMSI Healthcare Services provides comprehensive information and support services to meet the unique needs of healthcare organizations. From Home Visits that provide a complete picture of a Medicare Advantage plan member’s health status to medical chart reviews that uncover complete diagnoses, EMSI offers solutions for both to ensure proper risk factor identification. Learn more

Clinical Trials and Epidemiology Studies

When leading pharmaceutical companies are working to gain drug approval, they turn to us to help support their clinical trials. We also play a key role in government-funded studies of disease.

For both clinical trials and epidemiology studies, participant retention is critical. Some clinical trials require a significant commitment of time and effort from participants, so making the process easy for them is crucial. With our convenient mobile specimen collection capabilities, we can travel to participants' homes instead of having them come to us, which makes participants more likely to remain in the study. And with our nationwide coverage, we can handle larger, more comprehensive studies. This industry exclusive is extremely important in the study of disease.

Claims Investigations

We have the largest national network of claims investigators with the largest market share in the nation.  With over 400 claims investigators worldwide, we have resources to provide our clients with fast, accurate and affordable claims investigations.

Our highly skilled investigators are dedicated to helping our clients detect, deter and respond to fraudulent claims.  From simple background and activity checks to surveillance services and foreign investigations, no one knows the claims investigation business like EMSI.

How we do it

We offer our services through the following divisions to best serve our diverse client base.

  • Insurance Services
  • Claims Investigation Services / ICS
  • Health Research Services
  • Workplace Services
  • Litigation Services

Each division gives our clients access to all of EMSI's industry-specific services.

What makes us different

EMSI's commitment to quality and service excellence, and our results-oriented 30-year history set us apart as an industry leader. Other attributes that make us a leading medical and data information provider include:

  • Seamlessly integrated product offerings
  • Customized solutions to meet clients' unique needs
  • Industry-leading web-based services
  • User-friendly technology
  • Highly skilled workforce of more than 6,000 health and investigative professionals
  • Largest network of employee investigators
  • Exclusive provider of paramedical services to the clinical trial and epidemiology communities

Whether a client needs medical records retrieval for a legal defense, paramedical exams for a clinical trial or an investigation for an insurance claim, we can provide a wealth of information to help our clients make the best business decisions.

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